Frequently Asked Questions

How do I request a catalog?

How long should it take for a catalog to arrive?

How can I get a description of the books before buying?

How long does it take for delivery of an order?

What methods of payment do you accept?

What is your return policy?

I'm having problems enrolling or viewing my account information online. What's wrong?

How do I request a catalog?
For detailed information about contacting A Beka Book for a free catalog or other questions, view our contact information.

How long should it take for a catalog to arrive?
It usually takes 2-3 weeks from the request date.

How can I get a description of the books before buying?
On the online order form you can click on the item number for a product description or a list of kit contents.

How long does it take for delivery of an order?
All orders within the contiguous United States and Canada are shipped by UPS. Times vary depending upon the season, but once the order is placed, it can be tracked at our A Beka Online Order Tracking page.

What methods of payment do you accept?
We accept checks, money orders, Visa, Mastercard, and Discover.

What is your return policy?
See our Ordering Information. You may request a Returns Material Authorization online or call Customer Service. See our Contact Info page.

I'm having problems enrolling or viewing my account information online. What's wrong?
To protect your privacy online, our web site requires strong encryption (SSLv3, 128 bit encryption). Your web browser may not support this level of encryption or it may be disabled in your browser. Instructions for enabling strong encryption in some popular browsers are listed below.

• Internet Explorer: Choose "Internet Options" from the "Tools" menu. Click the "Advanced" tab and scroll to the bottom of the list of settings. Make sure "Use SSL 3.0" or "Use TLS 1.0" is checked. Click "OK" to apply your changes.
• Netscape Navigator: Choose "Preferences" from the "Edit" menu. Choose "SSL" from the "Privacy & Security" category. Make sure "Enable SSL version 3" is checked. Click "OK" to apply your changes.
• Firefox: Choose "Options..." from the "Tools" menu (or "Preferences" from the "Firefox" menu if on MacOS X). Click the "Advanced" icon. Make sure "Use SSL 3.0" under the "Security" category is checked. Click "OK" to apply your changes.