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We’re here for you. Whether you’ve got questions about ordering, billing, shipping, or using any one of our products, feel free to contact us by one of the methods listed below. Answers to a few frequently asked questions are listed at the bottom of the page. (We’ll be adding more soon!)
Chat with a customer service specialist between 8 a.m. and 4:45 p.m. CT, Monday through Friday. Click to get started.
Call our toll-free customer service line to speak with one of our representatives. They’re available Monday through Friday, 8 a.m. to 4:45 p.m. CT.
If you’d rather send us a message with your question or concern, visit our Contact Us page.
You can download a catalog or
request a printed catalog.
Printed catalogs usually arrive 2–3 weeks after the request date. To look at a catalog right now, you can download one.
You can find products through the Shop menu or search bar. Once you find the product you want, click on it, and you'll see a product description. Many products also include a look-inside feature so you can get a closer look.
You can expect your order within 2–3 weeks. All orders within the contiguous United States and Canada are shipped by UPS. When you have an order on its way, you’ll be able to track it from your dashboard.
Shipping is FREE for the United States, Protectorates, and Canada. If you’re an international customer, please place your order online or call customer service to determine shipping costs.
We accept checks, money orders, Visa, MasterCard, Discover, and American Express.
To see our return policy, please go to the ordering information page. If you need help or have any questions, please don't hesitate to contact us.
Our tests and testing services are perfect for both homeschoolers and private schools.
The price covers the cost of student test booklets, test administration directions, answer sheets, scoring, and posting the test results.
Yes! You can purchase short sample tests that familiarize your child with standardized testing procedures. These practice tests teach things like recognizing row-finders, following a row across the page, and marking answers properly.
Contact us as soon as possible, within 10 days of receiving your order. Customer service will be happy to help!
Unfortunately, we’re not able to offer extensions.
Please return all your tests at the same time.
Customers cover the cost of returning materials by a traceable method. (Abeka doesn’t pay for return shipping or provide a return-shipping label.)
Return your tests to the following address:Abeka Testing240 Waveland St. Suite EPensacola, FL 32503
You’ll see results available digitally within 10 business days.
Paper material will be stored at Abeka for 90 days.
Since standardized tests aren’t like typical tests, there’s no pass or fail. Results show proof of progress! Look for areas of strength, possible weaknesses, and how your child compares to other students who’ve taken the test.
Children with diagnosed disabilities may qualify for certain accommodations during testing. Generally, the child’s IEP will list the appropriate modifications. Please contact us so we can give you more details and answer any questions.
No, we don’t; only the test administrator will receive testing results.
Assessments are compatible with recent versions of Internet Explorer, FireFox, Chrome, and Safari (Mac only).
CEU/ISP certificates are issued by Pensacola Christian College.
Each state's rules and regulations vary. Check with your state educational department.
The second video will show up after you've watched the first video and completed the assessment.
It's likely because you're not logged in. Once you log in to your professional development account, you should see your past certificates.
No, ISP certificates are earned based on what series has been completed.
Lighten Your Load with Video Homeschooling (K4–12)
Customize Your Homeschooling with Flexible Options
Simple Standardized Testing from Your Home or Classroom
Proven Textbooks, Teacher Materials & More
Affordable Prerecorded Video Instruction (K4–12)
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