We’re here for you. Whether you’ve got questions about ordering, billing, shipping, or using any one of our products, feel free to contact us by one of the methods listed below. Answers to a few frequently asked questions are listed at the bottom of the page. (We’ll be adding more soon!)

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Live Chat

Chat with a customer service specialist between 8 a.m. and 4:45 p.m. CT, Monday through Friday. Click to get started.

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Customer Service

Call our toll-free customer service line to speak with one of our representatives. They’re available Monday through Friday, 8 a.m. to 4:45 p.m. CT.

1-877-223-5226

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Contact Us

If you’d rather send us a message with your question or concern, visit our Contact Us page.

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Catalogs

How do I get a catalog?

How long should it take for my catalog to arrive?

Printed catalogs usually arrive 2–3 weeks after the request date. To look at a catalog right now, you can download one.

Books

How can I review a description of the books before buying?

You can find products through the Shop menu or search bar. Once you find the product you want, click on it, and you'll see a product description. Many products also include a look-inside feature so you can get a closer look.

Ordering

How long does it take for delivery of an order?

You can expect your order within 2–3 weeks. All orders within the contiguous United States and Canada are shipped by UPS. When you have an order on its way, you’ll be able to track it from your dashboard.

How much is shipping?

Shipping is FREE for the United States, Protectorates, and Canada. If you’re an international customer, please place your order online or call customer service to determine shipping costs.

What methods of payment do you accept?

We accept checks, money orders, Visa, MasterCard, Discover, and American Express.

What’s your return policy?

To see our return policy, please go to the ordering information page. If you need help or have any questions, please don't hesitate to contact us.

Standardized Testing

Who can use Standardized Testing?

Our tests and testing services are perfect for both homeschoolers and private schools.

What’s covered in the list price of a standardized test?

The price covers the cost of student test booklets, test administration directions, answer sheets, scoring, and posting the test results.

Are there sample tests that I can give to my child prior to the actual test?

Yes! You can purchase short sample tests that familiarize your child with standardized testing procedures. These practice tests teach things like recognizing row-finders, following a row across the page, and marking answers properly.

What should I do if the materials shipped to me are damaged, incorrect, or defective upon delivery?

Contact us as soon as possible, within 10 days of receiving your order. Customer service will be happy to help!

How soon do I need to return my test?

All Test Booklets, Directions for Administration, and answer documents should be returned to the Abeka office within 30 days of the test date.

What if I need more time to test?

Unfortunately, we’re not able to offer extensions.

If I have multiple tests may I return them each at a different time?

Please return all your tests at the same time.

Who pays for returning the test materials?

Customers cover the cost of returning materials by a traceable method. (Abeka doesn’t pay for return shipping or provide a return-shipping label.)

Where do I return my tests?

Return your tests to the following address:

Abeka Testing
5418 Rawson Lane
Pensacola, FL 32503

How can I tell if my student passed or not?

Since standardized tests aren’t like typical tests, there’s no pass or fail. Results show proof of progress! Look for areas of strength, possible weaknesses, and how your child compares to other students who’ve taken the test.

My child has special needs. What accommodations are available during testing?

Children with diagnosed disabilities may qualify for certain accommodations during testing. Generally, the child’s IEP will list the appropriate modifications. Please contact us so we can give you more details and answer any questions.

How soon will I receive my results?

You’ll see results available digitally within 10 business days.
(Additional time may be needed for tests received after April 15.)

Are Abeka Academy student scores reported to Abeka Academy?

No, they’re not; you need to send your results to Abeka Academy as part of state requirements.

How long are paper materials kept at Abeka when I send them in for scoring?

Paper material will be stored at Abeka for 90 days.

What are the requirements for test administrators?

The test administrator must have a Bachelor of Arts or Science degree.
They must also fall under one of the following categories:

  • A certified teacher by a state department of education to teach in a public/conventional school.
  • Previously or currently a full-time academic classroom teacher in a conventional school (not a homeschool).
  • Viewed the Test Administrator Training. (Must be logged in to view.)

How do I find my state testing requirements?

The Home School Legal Defense Association (HSLDA) lists federal and state requirements related to homeschooling and testing. Visit the HSLDA website for more information specific to your state.

Professional Development

What web browsers are compatible with assessments?

Assessments are compatible with recent versions of Internet Explorer, FireFox, Chrome, and Safari (Mac only).

Who issues the CEU/ISP certificates?

CEU/ISP certificates are issued by Pensacola Christian College.

How do I know if my state accepts CEU/ISP certificates through Pensacola Christian College?

Each state's rules and regulations vary. Check with your state educational department.

Why is the second video in the series not showing up?

The second video will show up after you've watched the first video and completed the assessment.

Why are my previously earned certificates not showing?

It's likely because you're not logged in. Once you log in to your professional development account, you should see your past certificates.

Is there any way to group all ten ISP certificates together?

No, ISP certificates are earned based on what series has been completed.

I can't log in to my professional development account. What do I do?

  • If you forgot your username, click the "I Forgot My Username" link on the login page. Fill in your email with your password, and your username will be emailed to you.
  • If you forgot your password, enter your username, then click "I Forgot My Password." An email with your password will be sent to the email address associated with your account.
  • If you are still having trouble logging in, give us a call at 877-223-5226, and we will be happy to help you.