Abeka Support & FAQs

You can find products through the Shop menu or search bar. Once you find the product you want, click on it, and you'll see a product description. Many products also include a look-inside feature so you can get a closer look.

You can expect your order within 2–3 weeks. All orders within the contiguous United States and Canada are shipped via our preferred carrier. When you have an order on its way, you’ll be able to track it from your dashboard.

We accept checks, money orders, Visa, MasterCard, Discover, and American Express.

To see our return policy, please go to the ordering information page. If you need help or have any questions, please don't hesitate to contact us.

Our tests and testing services are perfect for both homeschoolers and private schools.

One phone line and One device are needed per student.

The paper testing price covers the cost of student test booklets, test administration directions, answer sheets, scoring, and emailing the test results. Whereas, the online testing price covers the online test (proctor include) and emailing the results.

Abeka is the test administrator for online tests.

Yes! You can purchase short sample tests that familiarize your child with standardized testing procedures. These practice tests teach things like recognizing row-finders, following a row across the page, and marking answers properly.
Note: Applicable to Schools Only

Contact us as soon as possible, within 10 days of receiving your order. Customer service will be happy to help!

All Test Booklets, Directions for Administration, and answer documents should be returned to the Abeka office within 30 days of the test date.
Note: Applicable to Schools Only

Unfortunately, we’re not able to offer extensions.

Please return all your tests at the same time.

Customers cover the cost of returning materials by a traceable method. (Abeka doesn’t pay for return shipping or provide a return-shipping label.)

Return your tests to the following address:

Abeka Testing
5418 Rawson Lane
Pensacola, FL 32503

Note: Applicable to Schools Only

Since standardized tests aren’t like typical tests, there’s no pass or fail. Results show proof of progress! Look for areas of strength, possible weaknesses, and how your child compares to other students who’ve taken the test.

Unfortunately, we do not currently offer testing accommodations for students with special needs. Alternatively, local schools may offer a paper testing option.

Online Test results will be available digitally within 10 business days. School test results will be available within 4 to 6 weeks.

No, they’re not; you need to send your results to Abeka Academy as part of state requirements.

Assessments are compatible with recent versions of Internet Explorer, FireFox, Chrome, and Safari (Mac only).

CEU/ISP certificates are issued by Pensacola Christian College.

Each state's rules and regulations vary. Check with your state educational department.

The second video will show up after you've watched the first video and completed the assessment.

It's likely because you're not logged in. Once you log in to your professional development account, you should see your past certificates.

No, ISP certificates are earned based on what series has been completed.

• If you forgot your username, click the "I Forgot My Username" link on the login page. Fill in your email with your password, and your username will be emailed to you.
• If you forgot your password, enter your username, then click "I Forgot My Password." An email with your password will be sent to the email address associated with your account.
• If you are still having trouble logging in, give us a call at 877-223-5226, and we will be happy to help you.