Ordering Information

Terms and Conditions

• All orders are subject to approval by the Abeka office in Pensacola, FL.
• Prices are subject to change without notice.
• Homeschool orders must be prepaid by check, cashier’s check, or credit card. Make checks payable to Abeka, Inc. A charge of $25 or 5% of the check value will be levied on all returned checks.
• All materials purchased hereunder, including but not limited to teacher editions, teacher guides, curriculum/lesson plans, teacher keys, answer keys, solution keys, and student kits (as defined in the "Definitions" section at the bottom of the page), shall be specifically subject to the terms and conditions of the User License Agreement you’ll be asked to sign when you check out.
• School accounts may not place orders for homeschooling families, including umbrella groups operating under a school.
• Sales Tax: Orders will be charged current state sales tax plus applicable county tax and/or tax on shipping and handling based on your shipping address.

Shipping

• Orders are shipped F.O.B. Pensacola at customer’s risk. Special instructions should be clear.
• Your shipment may arrive over a period of days. NOTE: Please inventory immediately and let us know if any of your order is missing since Abeka is not responsible for missing items reported after 60 days of the invoice date.

Return Policy

for Book Orders & Standardized Tests

What can I return?

You can return unused items in new condition (completely UNDAMAGED with no signs of shelf wear, scuffs, marks, tears, stickers, highlighting, bent pages, etc.).

• To receive a full refund, return your items within 30 days of the invoice date.
• If you make your return within 31–60 days of the invoice date, you’ll receive a refund minus a 10% restocking fee.
• If you make your return within 61–90 days of the invoice date, you’ll receive a refund minus a 25% restocking fee.

What can’t I return?

Any nonreturnable items sent to us will be discarded, so please take note of the details below.

• Returns are not accepted on any items 90 days or more past the invoice date.
• Parts of discounted kits (e.g., a parent kit, student kit, or teacher kit) cannot be returned. To receive credit, return all materials from the kit.
• Any item marked “as long as available” or “earlier publications” cannot be returned.
• Because of their format, any digital products (books, assessments, teaching aids, or art) cannot be returned.

How do I return something?

• It’s simple! Fill out a Return Materials Authorization form (RMA) or call us at 1-877-223-5226 to process it for you.
• To avoid damage, use packing materials other than newspaper and an appropriately sized box. You may also want to consider insuring your shipment since Abeka cannot be responsible for any loss or damage incurred in return shipments.
• Send your items to 5418 Rawson Lane, Pensacola, FL 32503 using UPS or motor freight. (Note: You will be responsible for the cost of return shipping.)

How & when will I receive my refund?

• You will receive credit for your returned merchandise within four to six weeks.
• If you paid by credit or debit card, the amount will be returned to that card.
• If you paid by check or through a bank draft, you can request to receive your refund by check.
• Refunds may be requested for account balances greater than $1.00.

for Apparel & Gear Orders

What can I return?

You can return unused apparel and gear items in new condition (completely UNDAMAGED with no signs of wear, scuffs, marks, tears, stains, etc.).

• To receive a full refund, return your items within 30 days of the invoice date.
• If you make your return within 31–60 days of the invoice date, you’ll receive a refund minus a 10% restocking fee.
• If you make your return within 61–90 days of the invoice date, you’ll receive a refund minus a 25% restocking fee.

What can’t I return?

Any nonreturnable items sent to us will be discarded, so please take note of the details below.

• Returns not accepted on any items 90 days or more past the invoice date.
• Any item marked “as long as available” cannot be returned.

How do I return something?

• It’s simple! Fill out a Return Materials Authorization form (RMA) or call us at 1-877-223-5226 to process the return for you.
• To avoid damage, use packing materials other than newspaper and an appropriately sized box. Please consider insuring your shipment. Abeka is not responsible for any loss or damage incurred in return shipments.
• Send your items to 5418 Rawson Lane, Pensacola, FL 32503 using UPS or motor freight. (Note: Abeka is not responsible for the cost of return shipping.)

How & when will I receive my refund?

• You will receive credit for your returned merchandise within four to six weeks of Abeka receiving your return.
• If you paid by credit or debit card, the amount will be returned to that card.
• If you paid by check or through a bank draft, you can request to receive your refund by check.
• Refunds may be requested for account balances greater than $1.00.

Abeka Academy Cancellations

How do I cancel?

• If you need to cancel the program, contact the Abeka Office immediately at 1-877-223-5226 for a return authorization and instructions for canceling.
• After contacting Abeka to cancel, all streaming and digital assessments will be suspended and no additional accredited student work will be evaluated.

• There is a 30-day money-back guarantee on all video instruction and enrollments. If you are not completely satisfied, cancel and return all video materials, regardless of condition, to Abeka within 30 days from the assigned begin date to receive full credit.
  • Abeka will provide return shipping labels to all customers in the contiguous U.S. as part of the 30-day money-back guarantee.
• If all video materials are received between 30 and 60 days of the assigned begin date, regardless of condition, full credit minus a 10% cancellation fee will be given. If all video materials are received between 60 and 90 days of the assigned begin date, regardless of condition, full credit minus a 25% cancellation fee will be given. No credit will be issued for video material received after 90 days from the assigned begin date.
• The customer is responsible for all program charges and monthly fees until all required video materials are returned.
• Partial returns cannot be accepted on video instructions and enrollments.

• Send your materials to 5418 Rawson Lane, Pensacola, FL 32503 using UPS or motor freight. (Note: You’ll be responsible for the cost of return shipment unless you qualified for the 30-day money-back guarantee)
• If required video materials are not received within 30 days of contacting Abeka to cancel, your video instruction and enrollment and applicable fees will be restored and the return authorization will be canceled.
• Abeka cannot be responsible for any loss or damage incurred in return shipments. Shipments should be sent by UPS or motor freight.

• You’ll receive a credit for your returned merchandise within 4—6 weeks.
• If you paid by credit or debit card, the amount will be returned to that card.
• If you paid by check or through a bank draft, you can request to receive your refund by check.
• Refunds may be requested for account balances greater than $1.00.

Fees

Abeka Academy

Sales Tax

According to each state’s laws, orders will be charged current state and local sales tax at point of sale. Sales tax is based on Book Kit Value.

Switching/Adding

• The following applies to switching and adding courses for both Accredited and Unaccredited programs—
  • Switches between manuscript and cursive for K4, K5, and Grade 1 may only occur within 30 days of the assigned begin date. Cost of materials required for the switch will be assessed.
  • A $50 fee plus applicable materials deposit will be assessed to switch or add courses within 31–60 days of the assigned begin date (switches between manuscript and cursive for K4, K5, and Grade 1 excluded).
  • Switching/Adding courses is not available after 60 days from the assigned begin date.
  • The program price difference must be paid within 30 days of your start date when switching from Unaccredited to Accredited or from streaming to DVD.
  • When switching from Accredited to Unaccredited or from DVD to streaming, Abeka will refund the price difference if it’s within 30 days of your start date.
• Materials deposit will be forfeited if materials are not returned within 30 days after requesting a switch.
• For more details on switching courses, programs, and options please contact the Abeka Office.

Late Student Work

Accredited Program

• All student work should be kept current to ensure academic progress. If student work is not received within two weeks after the end of each grading period as indicated on the academic calendar, a $20 fee will be assessed for each grading period that is late.

Extensions—Following Assigned End Date

Extension fee is charged if DVDs are not returned for all video instruction and enrollments or work is not turned in for accredited enrollments.

• K4–K5, single-subject video — $40/month
• Grades 1–12 — $75/month

Work received more than six months following the assigned end date will not be evaluated.

DVD Returns

DVDs are the unconditional property of Abeka and must be returned by the end date of your period. Failure to do so will prevent future use and may incur additional extension and late return fees. Prepaid Return Service (RS) labels are available online through your Abeka account. For customers who live in the contiguous U.S., a pre-paid return label will be issued from USPS. With this service, after you have affixed your return label to the package, simply place your package in your mailbox or take it to your local Post Office. For international returns, a pre-paid return label will be issued from UPS. (This service is available for U.S., Canada, and most foreign countries.) Cost of returning DVDs by any other method is the customer’s responsibility. Abeka is not responsible for any loss or damages incurred in return shipments when using methods other than prepaid USPS (domestic) or UPS (international) Return Service. Packages returned C.O.D. will be returned to the sender.

If all DVDs are not returned by the assigned end date, new enrollments and orders will be delayed.