Here’s what you need to know
How do I cancel?
If you must cancel the program, contact the Abeka Office immediately at
1-877-223-5226 for a return authorization and instructions for canceling.
After contacting Abeka to cancel, all streaming and digital assessments will be
suspended and no additional accredited student work will be evaluated.
When can I cancel?
There is a 30-day money-back guarantee on all video instruction and enrollments. If you are not completely satisfied, cancel and return all video materials, regardless of condition, to Abeka within 30 days from the assigned begin date to receive full credit.
Abeka will provide return shipping labels to all customers in the contiguous U.S. as part of the 30-day money-back guarantee.
If all video materials are received between 30 and 60 days of the assigned begin date, regardless of condition, full credit minus a 10% cancellation fee will be given. If all video materials are received between 60 and 90 days of the assigned begin date, regardless of condition, full credit minus a 25% cancellation fee will be given. No credit will be issued for video material received after 90 days from the assigned begin date.
The customer is responsible for all program charges and monthly fees until all required video materials are returned.
Partial returns cannot be accepted on video instructions and enrollments.
Where and how do I return materials?
Send your materials to 5418 Rawson Lane, Pensacola, FL 32503 using UPS or motor freight. (Note: You’ll be responsible for the cost of return shipment unless you qualified for the 30-day money-back guarantee)
If required video materials are not received within 30 days of contacting Abeka to cancel, your video instruction and enrollment and applicable fees will be restored and the return authorization will be canceled.
Abeka cannot be responsible for any loss or damage incurred in return shipments. Shipments should be sent by UPS or motor freight.
How and when will I receive my refund?
You’ll receive a credit for your returned merchandise within four to six
If you paid by credit or debit card, the amount will be returned to that card.
If you paid by check or through a bank draft, you can request to receive your
refund by check.
Refunds may be requested for account balances greater than $1.00.